Quality Policy

• Summary Statement
  It is the policy of the company to provide products and services of a quality that consistently meet the initial and continuing needs and expectations of customers in relation to the price and to the nature of competitive offerings, and in doing so, to be the leader in product quality reputation. To achieve and sustain a reputation for quality at competitive prices in the National and International markets for our entire product range. To provide a product which satisfies the performance, quality, reliability, and safety requirements of our customers at a fair market price.
   

• Importance of Quality
  Leadership in quality has top priority. Quality shall be given equal priority to costs and delivery. Managerial decisions must give equal consideration to quality as well as to aspects of cost and schedule.
  
   

• Work Force Involvement
  Our policy is to foster a spirit of pride among employees regarding the company's quality performance; to stimulate our co-workers’ creativity, initiative and sense of responsibility; to provide current skills training and promote open communications to maximize employee contributions. No employee of this company will ever be called upon to do anything in the line of duty that is normally, ethically, or legally wrong.
  
   

• Quality Improvement
  Resources will be allocated primarily to the prevention of defects, and corrective action will be focused on root-cause identification and elimination. Preventative quality actions and correction of quality deficiencies shall be given priority. The quality assurance program should be designed to emphasize preventative techniques coupled with aggressive investigation and corrective action programs.
  
   

• Supplier Relations
  To place, whenever possible, the facilities of our research, development, and technical services at the disposal of our suppliers in order to help them with any problems they may encounter in supplying materials to our specifications and to aid them in developing better means for production and quality improvement. We will work cooperatively with our suppliers to assure that their materials meet the same standards as our products. We will assure that our requirements are accurately specified and communicated to suppliers. We seek to establish long term, open relations with our suppliers.
  
   

• Manufacturing Planning
  Manufacturing process capability must be verified during development cycle. Manufacturing equipment shall be able to meet quality requirements with sufficient margin and at the lowest cost. Process variability and capability must be understood, and operating procedures clearly specified.
  
   

• Production
  It is the policy to foster involvement and a spirit of pride among employees by encouraging ideas and resolutions regarding the companys quality performance. Each employee must accept responsibility for maintaining, and where possible, improve product quality within the scope of the employee’s job assignment. All managers are responsible for providing an environment reflecting quality as the top priority objective, including clearly defining expectations which provide each employee the maximum opportunity to contribute.
  
   

• Marketing – Customer Service
  Marketing shall create only such customer expectations as can realistically be met. Systems must be developed and maintained to provide accurate and current information on product quality performance and customer acceptance. Service operations shall be conducted so as to minimize customers’ shutdowns.
  
   

• Product Safety
  Our products shall be free from unacceptable properties that cause damage, and shall meet applicable standards. All products must comply with applicable health, safety, and environmental laws and regulations, and with corporate policy relating to health, safety, and the environment.